Return Policy
At Zivra, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Eligibility for Returns
-
Products can be returned within 7 days of delivery.
-
Items must be unused, unwashed, and in original condition with all tags and packaging intact.
-
Proof of purchase (order ID or invoice) is required.
Non-Returnable Items
The following items are not eligible for return:
-
Products damaged due to misuse or negligence
-
Items marked as Final Sale
-
Gift cards or digital products
Return Process
-
Contact us at support@zivra.com or call +91 9887766554 within 7 days of delivery.
-
Share your order number and reason for return.
-
Once approved, we will provide return instructions.
Return Shipping
-
Customers are responsible for return shipping costs unless the product is defective or incorrect.
-
Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos for verification.
