Refund Policy

Once your return is received and inspected, we will notify you about the status of your refund.

Refund Approval

  • Approved refunds will be processed within 5–7 business days after inspection.

  • Refunds will be issued to the original payment method.

Refund Timeline

  • Credit/Debit Card: 5–10 business days

  • UPI/Net Banking: 3–7 business days
    (Timelines may vary depending on your bank or payment provider.)

Partial Refunds

Partial refunds may be granted if:

  • The item shows signs of use

  • Original packaging is missing

  • Return is initiated after the return window

Cancellation Policy

  • Orders can be canceled before dispatch for a full refund.

  • Once shipped, cancellations are not allowed.

Contact Us

For any questions related to returns or refunds, reach out to us:

📧 support@zivra.com
📞 +91 9887766554